Club Core is currently transitioning customers from the existing iTacit-powered Club Core platform to the new Club Core platform.
This page explains how users of the current iTacit-powered Club Core platform may request deletion of their account or personal information.
Request Account Deletion
If you would like to request deletion of your current Club Core / iTacit account, please contact:
info@clubcore.ca
Use the subject line:
Account Deletion Request – Current Club Core Platform
Please include:
- Your name;
- The email address associated with your Club Core account;
- The name of your club or organization;
- Any additional information reasonably necessary to identify your account.
Do not send passwords or other sensitive login credentials by email.
What Happens After a Request Is Submitted
Club Core will review the request and determine whether the account and associated information can be deleted.
Because many Club Core accounts are provided through an employer, club, or other organization, Club Core may need to verify the request with the organization responsible for the account.
Some information may also be subject to retention requirements established by the organization or required for legitimate employment, training, certification, compliance, legal, security, or recordkeeping purposes.
Where deletion is permitted, eligible account information will be removed or de-identified in accordance with the applicable process.
Information That May Be Associated With Your Account
Depending on how your organization uses the current Club Core / iTacit platform, account information may include:
- Name and contact information;
- User profile information;
- Organization, department, location, or role;
- Training assignments;
- Training completion history;
- Certificates or qualifications;
- Forms or acknowledgements;
- Communications or platform activity;
- Other information maintained by your organization within the platform.
The exact information associated with an account varies by organization and platform configuration.
Requests to Delete Individual Information
If you do not want your entire account deleted but would like to request deletion or correction of specific personal information, contact:
info@clubcore.ca
Please identify the information you believe should be corrected or deleted.
Your organization may need to approve the request when the information is part of an employment, training, compliance, or organizational record.
Requests from Employees
If your Club Core account was created by your employer or club, we recommend contacting your organization’s Club Core administrator or Human Resources representative first.
Your organization may be responsible for determining whether employment-related records can be corrected, retained, or deleted.
Mobile App Users
Deleting the Club Core application from your mobile device does not automatically delete your Club Core account or the records associated with it.
To request account deletion, follow the process described on this page.
Data Retention
Certain information may need to remain on record after account access has been removed, including information required for:
- Training and certification records;
- Employment or organizational records;
- Compliance requirements;
- Legal obligations;
- Security and audit records;
- Contractual obligations.
If information cannot be deleted, Club Core or the applicable organization may explain why it must be retained.
Current Platform Only
These instructions apply to accounts using the current Club Core platform powered by iTacit.
Account and data-management procedures for the new Club Core platform may be different and will be published separately as customers transition to the new system.
Questions or Assistance
For help with an account or data-deletion request, contact:
Club Core Support
Email: info@clubcore.ca
Website: www.clubcore.ca